top of page

How to address complex work?

Understanding the complexity of your work and how to address it is critical to project success. The Stacey Complexity Matrix is a two-dimensional model that can help us do that. 


What is the Stacey Complexity Matrix?  

The Stacey Complexity Matrix, developed by Ralph Douglas Stacey, is a tool that helps in categorizing the type of work or project based on its predictability (agreement on what) and the level of certainty (agreement on how). It categorizes work into four primary areas: 

  1. Simple Work: These are tasks or projects where both what needs to be done and how to do it are clear. It's the realm of best practices and standard operating procedures. 

  1. Complicated Work: While the 'what' is clear, the 'how' might require some expertise. It's the realm of experts and good practice. 

  1. Complex Work: Both the 'what' and the 'how' are uncertain. It's here that emergent practices are most applicable. 

  1. Chaos Work: Neither the 'what' nor the 'how' is clear. Rapid decisions and innovative practices are required here. 


Agile and Lean in the Stacey Complexity Matrix 

The matrix highlights that Agile methodologies work best in the Complex domain, while Lean principles are more suitable for the Simple domain. But why is that? Agile, particularly Scrum, is adaptive. When dealing with complexity, where outcomes are unpredictable, Scrum's iterative approach allows teams to take on one unit of work at a time, test, learn, adapt, and then proceed. This prevents teams from "boiling the ocean" – a metaphor for trying to do too much at once. By breaking down complex tasks into manageable units (or sprints in Scrum lingo), teams can bring items from the complex and chaotic domains into the simple domain. It's about incremental progress and adaptive planning, always focusing on delivering value. 


Understanding where your work or project lies on the Stacey Complexity Matrix can greatly influence the methodologies and practices you adopt. Recognizing that Scrum can help navigate through the murkier waters of complexity by taking it one step at a time is the key to unlocking its potential. In the end, it's not just about classifying work but about adopting the right approach to tackle it. Whether you're using Agile, Lean, or another methodology, understanding the nature of your task is the first step toward success. 




Thanks for submitting!

bottom of page